Account Management

AK - IT Solutions' reputation as a cutting edge supplier of IT equipment is built on our premium level of customer care. Our Account Managers have been selected for their extensive knowledge of the IT industry and are committed to providing you with informed, efficient solutions that fit to your budgets.

Finding you the best IT solutions

Your Account Manager is your first point of contact and is responsible for the day-to-day running of your account. Whether on an ad-hoc or on a project basis, your Account Manager will use their expertise and industry knowledge to research and source you the best solutions at the most competitive rates.

Generating quotes and placing orders

When you require goods and services that are not available through www.akon-line.com your Account Manager will provide you with quotes and take orders by email, fax or phone.

Liaison with manufacturers and distribution

Account Managers will liaise with manufacturers to ensure your orders are fulfilled promptly and to deadline. They will also use this relationship to stay at the forefront of the latest product developments and technology advances to keep you informed of all relevant product roadmaps. They can also organize evaluations of new products and offer guidance when you replace any discontinued equipment.

Dealing with customer issues and returns

Should you have any concerns or complaints regarding an order or if you received faulty or damaged goods, your Account Manager will deal with any issues and authorize any returns.

Providing Management Information

Your Account Manger will be able to provide you with management information and generate reports whenever you require them.

To find out how we can make life easier for you call us today on 020 7608 7676.